Transparency is important to us. Please read this document carefully. If you have any questions, feel free to reach out to our support team.
Last updated: 28/08/2023
Thank you for shopping with Veliso! We want to make sure your order reaches you as smoothly and quickly as possible. Please review our shipping policy below to learn more about our delivery options, timeframes, and terms.
1. Order Processing Time
Standard Processing: All orders are processed within 1–3 business days (Monday through Friday, excluding weekends and major holidays).
Order Cut-Off Time: Orders placed after 2:00 PM EST will begin processing on the following business day.
Peak Seasons: During peak promotional periods or holidays, processing may take an additional 2 BUSINESS DAYS. We will notify you via email if your order experiences significant delays.
2. Shipping Methods, Costs & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout. Delivery estimates begin after the order has been processed and handed over to the carrier.
Domestic Shipping (Within [COUNTRY/REGION])
Shipping Method
Estimated Delivery Time
Cost
Standard Shipping
5-7 BUSINESS DAYS
SHIPPING COST £4.99 / FREE over £100
Expedited / Priority
2-4 BUSINESS DAYS
SHIPPING COST £7.99
Overnight / Express
2 BUSINESS DAYS
SHIPPING COST £10
Free Shipping Offer: We offer free standard shipping on all qualifying orders over £100 within UK.
Customs, Duties, and Taxes
Your order may be subject to import duties, taxes, VAT, or handling fees once the package reaches your destination country.
Veliso is not responsible for these additional charges. Any customs fees assessed during or after shipping are the responsibility of the customer.
4. Order Tracking
Once your order has shipped, you will receive a shipment confirmation email containing your tracking number(s).
Tracking information may take up to [24–48 hours] to update in the carrier’s system after receiving your shipping confirmation.
5. Delivery Issues & Delays
Carrier Delays
While we do our best to ensure your order arrives on time, delivery timeframes are estimates and cannot be guaranteed. External factors such as severe weather, postal strikes, or peak seasonal volume can cause unexpected carrier delays.
Incorrect or Incomplete Addresses
Please double-check your shipping address during checkout. Veliso is not responsible for packages delivered to an incorrect address provided by the customer.
If you realize you entered the wrong address, please contact us immediately at support@veliso.co.uk. If the package has not yet shipped, we will do our best to update it.
Missing, Lost, or Stolen Packages
If your tracking states that your package was delivered, but you cannot find it:
Check surrounding areas (porch, garage, side doors, or leasing office).
Check with neighbors or household members.
Wait [24–48 hours], as carriers occasionally mark items as delivered prematurely.
If your package is still missing, please contact us at support@veliso.co.uk within 1 DAY of the delivery date so we can assist you in opening an investigation with the carrier.
Damaged Shipments
If your order arrives damaged or defective:
Please save all packaging materials and damaged goods.
Email us at support@veliso.co.uk with your order number and clear photos of the damage. We will arrange a replacement or refund promptly.
6. P.O. Boxes & APO/FPO Addresses
We do not ship to P.O. Boxes.
We do not ship to APO/FPO/DPO military addresses.
If you have any questions or concerns regarding your order or our shipping practices, please don’t hesitate to reach out:
Email:support@veliso.co.uk
Support Hours: Monday – Friday, 9:00 AM – 5:00 PM EST
